These Terms govern your use of Phonepay Pro (the "Service"), provided by
Phonepay.lk (Pvt) Ltd, Sri Lanka ("we", "us"), through the website
phonepay.lk and the Phonepay Pro Android app.
By creating an account or using the Service you agree to these Terms. If you do not agree, please do
not use the Service.
1. The Service
Phonepay Pro lets you buy mobile reloads, pay postpaid, TV, utility and other bills, send money to
other members, and manage a prepaid wallet. Members with a seller role (retailer, distributor,
master distributor, API user) may resell these services to their own customers.
2. Your Account
- You must be at least 18 years old to open an account.
- The details you give us — name, mobile number and, where requested, identity documents — must be
true and kept up to date.
- You are responsible for keeping your password, PIN and one-time codes secret, and for everything
done through your account. Tell us at once if you believe someone else has access.
- One person may not hold several accounts in order to abuse offers, commissions or limits.
3. Identity Verification (KYC)
We may ask you to verify your identity with a National Identity Card, passport or driving licence
before certain features or limits are available. We may restrict or suspend an account that is not
verified when asked, or whose documents cannot be confirmed.
4. Wallet and Adding Money
- The wallet is prepaid. A purchase is only made when your balance covers it.
- You can add money by bank transfer using your personal fund code as the reference, by LankaQR,
or by submitting a payment request with proof of deposit.
- Automatic crediting by fund code applies to transfers of Rs 500 or more.
Smaller amounts, and transfers sent without the correct reference, need manual approval and may
take longer.
- You must only fund your wallet from accounts you are entitled to use. A deposit that is reversed,
disputed or found to be fraudulent may be deducted from your wallet.
- The wallet is not a bank account and earns no interest.
5. Recharges and Bill Payments
- Check before you confirm. You are responsible for the number, account and
amount you enter. A reload or payment delivered to the number or account you entered is complete,
even if you entered it by mistake.
- Most orders finish within seconds. Some stay pending while the network confirms them;
please do not submit the same order again while one is pending.
- Services are delivered by mobile operators and other third-party providers. Their availability,
speed and packages are outside our control and may change without notice.
6. Failed Orders and Refunds
- If an order fails, the amount is returned to your wallet automatically.
- If an order was delivered — including to a wrong number or for a wrong amount
that you entered — it cannot normally be reversed, because the operator has already credited it.
You may raise a complaint and we will check with the provider, but a refund in that case is at our
discretion and is not guaranteed.
- If you believe an order is shown incorrectly, raise a complaint in the app or contact support,
giving the order reference. We aim to resolve complaints within 7 working days; some depend on the
operator's reply.
- Refunds are made to your wallet, not to a bank account or card.
7. Commissions and Seller Accounts
- Sellers buy at the rate set for their package and earn the difference as commission. Rates vary
by package and operator and may be changed; the rate that applies is the one in force when the
order is placed.
- Commission paid on an order that later fails, or is reversed or refunded, is taken back.
- Distributors and master distributors are responsible for the members they create, the rates they
set for them and the funds they pass to them.
- Sellers deal with their own customers in their own name. We are not a party to those sales.
8. Money Transfers Between Members
A transfer to another member is immediate. Check the recipient before you confirm: a transfer sent
to the wrong member can only be returned with that member's cooperation.
9. Reseller API
API access is given to approved members only. Keep your API token secret; orders placed with your
token are treated as placed by you. We may limit request rates and may suspend API access that puts
the Service or other members at risk.
10. Acceptable Use
You agree not to:
- use the Service for anything unlawful, including fraud or money laundering;
- fund your wallet with money that is not yours to use;
- attempt to exploit errors, duplicate orders, or obtain refunds or commission you are not entitled to;
- interfere with the Service, probe it for weaknesses, or access another member's account;
- misuse offers, referral rewards or promotions.
11. Suspension and Closure
- We may suspend or close an account, hold a balance while we investigate, or refuse an order, where
we reasonably suspect fraud, a breach of these Terms, or a legal requirement to do so.
- You may close your account at any time from the app or at
phonepay.lk/delete-account. Please use or transfer your
balance first.
- Records of completed transactions are kept as the law requires, even after an account is closed.
12. Fees and Changes to the Service
Opening an account is free and there is no monthly charge. Any fee that applies to a particular
service is shown before you confirm. We may add, change or withdraw services, limits and rates.
13. Availability and Liability
- We work to keep the Service running, but we do not promise it will be uninterrupted or
error-free. Maintenance, operator outages and network problems can cause delays.
- To the extent the law allows, we are not liable for indirect or consequential loss, for loss
caused by a third-party provider, or for loss caused by incorrect details you entered or by
someone using your credentials.
- Nothing in these Terms removes rights you have under Sri Lankan law that cannot be excluded.
14. Privacy
How we collect and use personal data is set out in our
Privacy Policy, which forms part of these Terms.
15. Changes to These Terms
We may update these Terms. Material changes will be announced in the app or on this page, and the
"last updated" date above will be revised. Continuing to use the Service after a change means you
accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction
over any dispute.
17. Contact Us
Questions about these Terms: support@recharge.webtools.lk.
Phonepay.lk (Pvt) Ltd · Sri Lanka · Phonepay Pro app